Last updated: 21 July 2026

Genuine stock, full manufacturer warranty

Cinefolks supplies equipment as an authorised UAE distributor and dealer. Everything we sell is brand-new, sourced through official channels, and carries the manufacturer's full regional warranty — supported locally, not routed through a grey-market importer. That is the practical difference between buying from an authorised dealer and buying from a parallel importer: warranty claims are handled here, in the UAE.

Warranty periods

Warranty length is set by each manufacturer and varies by brand and product category. Typical periods are:

• [BRAND / CATEGORY] — [PERIOD]
• [BRAND / CATEGORY] — [PERIOD]
• [BRAND / CATEGORY] — [PERIOD]

The warranty applicable to your purchase is confirmed on your invoice. If you are unsure, ask us before you buy.

What is covered

Manufacturing defects in materials and workmanship, under normal domestic use, for the applicable warranty period from the date of invoice.

What is not covered

• Accidental damage, misuse, neglect or normal cosmetic wear.
• Damage from incorrect voltage, power surges, lightning, water ingress, humidity or excessive heat.
• Equipment repaired, modified or opened by anyone other than the manufacturer or an approved service agent.
• Consumable and wearing parts, including valves, styli, cartridges, belts and batteries.
• Damage caused by incorrect installation where the system was not installed by us.
• Products bought outside the UAE or from an unauthorised seller.

Installation workmanship

Where we design and install a system, our own installation workmanship is warranted for [INSTALLATION WARRANTY PERIOD] in addition to the manufacturer's product warranty.

Making a claim

Contact us with your invoice number and a description of the fault — photographs or a short video are usually the fastest way to diagnose. We will advise whether the unit needs to come in, or whether an engineer should attend.

• WhatsApp or call: +971 58 523 2001
• Email: info@cinefolks.ae

Proof of purchase is required for all warranty claims, so please keep your invoice.

Out-of-warranty service

We also service and support equipment outside the warranty period, and can arrange manufacturer repair where parts remain available. Contact us for an assessment.